7 Day Health Guarantee
Should anything befall your new animal within 7 days of you receiving it, please contact us immediately, all of our animals are guaranteed to be healthy, alert and eating. Photos of the deceased animal, your enclosure, and some information about your care will be required to rectify the problem. If it is found that there is no obvious oversight on your part, you will receive a full refund or a replacement of similar value, not including the price of shipping.
It is well known that frogs can be very delicate creatures and as such we do not offer any guarantees past live arrival. While we do guarantee your frog will arrive to you happy and healthy, we unfortunately can't predict lapses in husbandry that may result in loss of life. However if after arrival you see cause for concern, please contact us immediately and we will do all we can to address the situation.
All animals listed as sexed come with an accuracy guarantee however many of the species we sell are not reliably sexed under a certain age or entirely unsexable as a whole. In the rare event of a mis-sexed animal please contact us and we will address the situation to the best of our ability. We offer no guarantees on pore sexing.
Generally speaking, tail loss does not affect the value of a gecko, however we understand that the loss of a tail on an animal you have just purchased can be hard to stomach. Should a tail be lost after payment but in our care you may opt out of the sale forfeiting the equivalent of a 25% deposit. We do not offer any refunds on animals that have lost their tails during shipping.
Lets face it, no one wants to be in a deli cup for any length of time and unfortunately in some cases, the urge to escape results in the rubbing of the nose throughout the shipping process. While a rubbed raw nose is unsettling, it happens infrequently, heals within a few weeks and does not affect the overall health of the animal. No compensation will be offered should your animal develop rub nose during shipping.
Deposits and Holds
We offer a 30 day hold on any animal providing a 25% non refundable, non transferable deposit is paid. We are no longer offering any long term payment plans however Winter and Summer holds are available if paid in full within the 30 days and only for the duration of unsafe shipping weather. If we believe insufficient effort is being made to collect your animal or there is an unacceptable lack of communication following a Winter or Summer hold, we reserve the right to cancel the sale and consider the animal abandoned and no refund will be issued. No hold is to last longer than 90 days unless otherwise agreed upon.
*Extenuating circumstances may be considered on a case by case basis.
*Please know that we are reasonable people and prefer not to have harsh rules but experience has shown us the need to protect ourselves. We are always here to talk if you have further questions on our policies, we would be happy to explain why we must operate this way.
Returns, Trades & Surrenders
All sales are final. Returns are not an option for a number of reasons, should you have buyers remorse we unfortunately will not be able to trade or buy back your animal, nor can we post your animal on our site to help you sell them. We do however accept surrenders on all of our animals sold providing they are in apparent good health.
Cash is always welcome but we are now accepting payments via Square, both online and in person!