7 Day Health Guarantee
Should anything befall your new animal please contact us immediately, all of our animals are guaranteed to be healthy, alert and eating. Photos of the deceased animal, your tank, and some information about your care will be required to rectify the problem. If it is found that there is no obvious oversight on your part, you will receive a full refund or a replacement of similar value, not including the price of shipping.
Frogs
It is well known that frogs can be very delicate creatures and as such we do not offer any guarantees past live arrival. While we do guarantee your frog will arrive to you happy and healthy, we unfortunately can't predict lapses in husbandry that may result in loss of life. However if after arrival you see cause for concern, please contact us immediately and we will do all we can to address the situation.
Sexing
All animals listed as sexed come with an accuracy guarantee however many of the species we sell are not reliably sexed under a certain age or entirely unsexable as a whole. In the rare event of a mis-sexed animal please contact us and we will address the situation to the best of our ability.
Tail Loss
Generally speaking, tail loss does not affect the value of a gecko however we understand that the loss of a tail on an animal you have just purchased can be hard to stomach. Should a tail be lost after payment but in our care you may opt out of the sale forfeiting the equivalent of a 20% deposit. We do not offer any refunds on animals that have lost their tails during shipping.
Payment Options
Deposits and Holds
We offer a 30 day hold on any animal providing a 25% non refundable, non transferable deposit is paid. Should payment not be made in full by the end of the agreed upon terms, the animal and all preceding payments will be forfeit. (We really aren't that heartless so please don't make us test this rule). Once all payments have been made it is time to ship, to see more details on that, please click here.
Returns, Trades & Surrenders
All sales are final. Returns are not an option for a number of reasons, should you have personal hardships or are experiencing buyers remorse we unfortunately will not be able to trade or buy back your animal, nor can we post your animal on our site to help you sell them. We do however accept surrenders on all of our animals sold providing they are in apparent good health. You must understand that animals coming back to us have to be quarantined which eliminates our ability to re-home the animal in a timely manner.
