Live Animal Shipping
All animals shipped RR require pick up at your nearest FedEx Hub, we do not offer front door delivery. All packages must be picked up on the day of delivery or our Live Arrival Guarantee will be rescinded. The maximum transit time we permit on reptile shipments is 2 days or 1 day when shipping amphibians. Should your location require a longer transit time, Air Cargo shipping will need to be considered as an alternative shipping option.
Average shipping costs with RR are $50+
All animals sipped via Air Cargo must be picked up within 3 hours of landing and inspected upon your arrival home.
Please see our Live Arrival Guarantee for further details.
Average shipping costs:
Air Canada Cargo - $150+
WestJet - $100+
Harbour Air - $20+
Pacific Coastal $70+
Central Mountain Air $60+
Air North $70+
*Prices are estimates, remote locations may affect shipping costs
Isopods & Plants Shipping
All Isopods and plants are shipped via Purolator, UPS or Canada post depending on transit time and location. Should the weather call for insulated boxes and heat/cool packs, they will be provided at no charge on orders over $40.
Dry Goods Shipping
All dry goods are shipped via Purolator, UPS or Canada Post and include tracking information for most shipments.Please contacts us directly with your postal code and order so that we can get you a shipping quote. Please note that isopods can not be included in a dry goods order unless it is shipped 1 or 2 day express. Also, as stated above, all dry goods shipments sent to PO Boxes can only be shipped Canada Post.
Live Arrival Guarantee
We offer a 100% live arrival guarantee on all live animal shipping as long as a few steps are followed. All cargo packages must be received and within 3 hours of the plane landing and all RR packages must be picked up the same day they arrive from your nearest FedEx Hub. Should there be any losses, photo evidence is required within two hours of pickup. We do not offer reimbursement should a tail be lost in shipping. All Isopod shipments are covered under our Live Arrival Guarantee as well providing they are sent with one or two day shipping options. We are sorry to say that given past experiences, we do not guarantee live arrival of Flies. I must also mention that plant, isopod and springtail shipments sent to PO Boxes can only be shipped Canada Post. Any special circumstances will be discussed on a case by case basis.